Premier Home Pros, LLC

Privacy Policy

Last Updated: June 23, 2026

This Privacy Policy explains what personal information Premier Home Pros (“we” or “us”) processes, collects, stores, or discloses when you visit and interact with our website at www.premier-homepros.com (the “Site”); engage our services, including to remodel any part of your home; complete any webforms; engage with our chat; enlist in our emails, calls, text messaging programs; or whenever you provide us with your personal information (collectively, our “Services”).

This policy may be revised at any time, including changes to our mobile messaging service provider platform. We may also provide other privacy notices on specific occasions when we are using your Personal Information in ways that differ from what we have described here, so that you are aware of how and why we are using such information and what your rights are with respect to such use.
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BY ACCESSING OUR WEBSITE AND ENGAGING OUR SERVICES, YOU ACCEPT OUR TERMS OF USE, THIS PRIVACY POLICY, AND ANY ADDITIONAL DISCLOSURES REFERENCED HEREIN OR PROVIDED TO YOU AND AS APPLICABLE TO YOU. YOU CONSENT TO OUR COLLECTION, STORAGE, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN.
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If you are an employee, independent contractor, field representative, job applicant, or other member of our workforce, please review our Employee Privacy Notice, which provides information about privacy practices, processing activities, and rights that apply specifically in the workforce context and may differ from those described in this Privacy Policy
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1. Information we collect
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We collect “Personal Information” that identifies, relates to, describes, or could reasonably be linked,directly or indirectly, with a particular consumer. We collect Personal Information from you directly orindirectly through our Site and when we provide you Services

Categories of Personal Information we collect
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We collect the following categories of personal information that may overlap across categories:

• Identifiers, such as name, mailing address, email address, phone numbers that you provide usto enable us to contact you and unique identifiers, internet protocol addresses, and onlineidentifiers that you indirectly provide us when you use your browser to visit our Site or use ourServices.
• Other Personal Information or Consumer Records, such as name, signature, address,telephone number, bank account number, credit card or debit card number or any other financialinformation that you provide us to contact you or to pay for our Services.
• Geolocation Data, such as information that identifies or describes the physical location of anindividual or device that we collect from you indirectly you when you use your browser to visitour Site or to interact with our Services
• Sales Visit and Electronic Contracting Data, when our sales representatives conduct an in-homeappointment and utilize our digital sales workflow system, we automatically collect certaininformation in connection with the visit and any electronic contracting that occurs. This mayinclude: the date, time, and duration of the visit; electronic signature metadata (including IPaddress, device type, browser, and timestamp); the sequence and timing of contracting steps;and records of consents provided to electronic delivery of documents.
• Internet or Network Activity, such as browsing history, search history, information on aconsumer’s interaction with a website, application, sales tool, or advertisement that we collectindirectly from you when you use your browser to visit our Site or use our Services, includingour digital sales workflow system

We may collect the following non-personal information from you:

• Project details, product selections, and other similar information such as bathroom type,location, and preferences provided during design consultations or service appointments.
• Photos of your home.
• Questionnaire Responses.
• Feedback, reviews, testimonials, or messages sent through our website, text, or social media
• Messages, content, or information, you send through forms, chat, email, text, or social media.
• Call recordings and quality assurance notes for customer support and scheduling.

Where applicable, we do not collect, maintain, or store any financial application data that is directlyprocessed by lending partners

2. How we use information

We may use your Personal Information for the following business purposes:

Communication with You

We use your personal information to provide, support, and improve our remodeling services andcustomer experience. This includes processing design consultation requests, scheduling appointments,preparing quotes, managing projects, and maintaining service and warranty records.

We may use your contact identifiers or other personal information to:‍

• Confirm or update consultation, sales visits, and installation appointments
• Provide quotes, invoices, and warranty details
• Generate, present, and deliver project proposals, pricing estimates, and contract documentselectronically during or following a sales visit
• Send service confirmations, billing reminders, and installation updates
• Respond to inquiries or customer service requests
• Deliver information or materials you request
• Send administrative, legal, or security notices
• Distribute direct marketing and promotional materials

If you opt in to receive texts or calls, Premier Home Pros may send you automated or manual messages related to your project, scheduling, or promotional offers. Message and data rates may apply. Consent to receive marketing texts or calls is not required to make a purchase. Text STOP to opt out or HELP for assistance. SMS opt-in data and consent will never be shared or sold for marketing or targeted advertising purposes. You can opt out of our promotional communications at any time by following the unsubscribe link in our emails or contacting [email protected]. If you opt out of promotional or newsletter emails from Premier Home Pros, we may continue to send you certain communications such as service announcements and administrative messages relating to your remodeling project.

Service Quality Monitoring

• To ensure excellent service, calls with Premier Home Pros may be monitored or recorded, inaccordance with applicable law, for training, quality assurance, and service improvement
• We use automated data collection tools within our digital sales workflow system to record the timing and sequence of actions taken during a sales visit and contract execution process, inorder to maintain an accurate information about the transaction for legal, regulatory, and quality assurance purposes

Evaluation and Improvement of Services

• We collection information to manage and coordinate the lifecycle of in-home sales visits,including tracking appointment status, estimated arrival times, visit duration, and departure, foroperational and scheduling purposes.
• We analyze collected information to evaluate and improve our products, services, marketing,and customer experience. This includes understanding customer preferences, enhancing ourconsultation process, and refining our digital experience.
• We may combine information collected through our Site, customer communications, and servicerecords to provide a consistent and personalized experience.

Research, Analytics, and Advertising

• We may use your online identifiers, IP address, and network activity to enable tools suchas Google Analytics, Meta advertising services, and similar platforms to understand user behavior, measure marketing effectiveness, and deliver more relevant content and offers for targeted advertising. See Cookies and similar technologies for more information.

Mergers, Acuqisitions, or Business Transfers

• In the event of a merger, acquisition, sale, or reorganization, your information may betransferred as part of that transaction and will remain protected under this Privacy Policy

Legal, Regulatory, and Safety Purposes

• We may use or disclose your personal information when required by law or when necessary toprotect our rights, property, customers, or employees.

With Your Consent

• We may use or share your personal information for other purposes with your express consent.

3. How we disclose information
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We use personal information to provide, support, and improve our remodeling services and tocommunicate with you. This includes processing design consultation requests, schedulingappointments, preparing estimates, managing projects, and maintaining customer service and warrantyrecords.‍

• With Our Service Providers: We may share personal information with trusted service providersand vendors who perform functions on our behalf or support the operation of our business. These include website hosting, email and SMS delivery, data analytics, CRM management, cloud storage, payment processing, and customer service. We share certain personal information with third-party vendors that provide digital workflow management and electronic signature services used in connection with our sales and contracting process. We may share text message data only with service providers who help deliver communications. We do not share text messaging originator opt in data or consent with third parties for their marketing orpromotional purposes. All service providers are contractually obligated to safeguard yourinformation and use it only as necessary to perform their services.
• With Our Affiliates and Business Partners: Premier Home Pros may share limited personal information with its affiliates, related entities, or trusted business partners who assist with marketing, analytics, and operational support. All such affiliates and partners are bound by contractual obligations to protect your data and may only use it to support Premier Home Pros’ legitimate business operations. We do not sell or allow affiliates to use customer information fortheir own independent marketing or commercial purposes.
• With Third Parties for Targeted Advertising and Website Analytics: We may use cookies, pixels, and similar technologies that collect personal information such as online identifiers, internet or network activity information, geolocation data, and information about your interactions with our website. In some cases, this information is processed and disclosed to reputable third-party vendors, including our marketing and advertising partners and analytics providers, to provide, measure, and improve our website and services and to deliver and evaluate advertising, including targeted advertising. For example, we use Google Analytics to better understand visitor behavior and preferences on our Site. These partners may use cookies or similar technologies to collect and analyze data about interactions with our website and advertisements. See Cookies and similar technologies for more information.
• For Legal and Safety Reasons: We may disclose personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, respond to lawfulrequests, or protect the rights, property, and safety of Premier Home Pros, our customers, or others.
• With Your Consent or at Your Direction: We may share information with third parties whenyou direct us to do so or explicitly consent to the disclosure.

4. Cookies and Similiar Technologies
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We use cookies, tags, and pixels to understand how visitors interact with our site and ads. Most browsers automatically accept cookies. You can control cookies in your browser. If you disable cookies some features may not work. Do Not Track browser settings may not affect our practices.‍

• Essential cookies to operate the site and keep it secure: These are cookies that arerequired for the operation of the Services. For example, these cookies are required to identifyirregular website behavior, prevent fraudulent activity, and improve security. They also allow users of the Services to make use of its functions. Without these cookies, features, and servicesyou have requested will not be able to be provided
• Functional cookies to remember preferences and enhance features: These cookies allowus to offer you enhanced functionality when accessing or using the Services. This may include to remembering choices you make, for example, remembering your preferences or settings,remembering if you reacted to something on or through the Services so that you are not askedto react to it again, remembering if you have used any feature of the Services before,remembering your username or preferences, remembering if you have used any feature of the Services before, restricting the number of times you are shown a particular advertisement, and enabling social media components. If functional cookies are disabled, various functions of the Services may be unavailable to you or may not work the way you want them to.
• Performance cookies to understand usage and improve the site: These cookies assess the performance of the Services, including as part of our analytic practices to help us understand how visitors use and interact with the Services, for example, which pages on our websites users visit most often. These cookies also enable us to personalize content and remember your preferences. These cookies help us improve the way our websites work and provide a better,personalized user experience.
• Advertising cookies to measure campaigns and show more relevant ads: These cookies record your visits to the Services, the pages you visit on our websites, and the links you haveclicked. They gather information about your browsing habits and remember that you have visited a particular website. We and our third-party advertising platforms or networks may use this information to make the Services and its content more relevant to your interests.

5. Unsubscribe from Direct Marketing communications

Email communications
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You can opt out of promotional emails at any time by using the unsubscribe link in the email. We maystill send non-marketing messages such as appointments or service notices

SMS and MMS

When you provide your mobile number, you may receive text messages about scheduling, updates, orpromotional offers.‍

• Message frequency varies; message and data rates may apply
• Text STOP to unsubscribe or HELP for assistance
• Consent to receive marketing texts is not a condition of purchase
• SMS opt-in data and consent will never be shared with third parties for marketing

Direct Mail Marketing

We occasionally send promotional mailers or special offers.

• You may opt out by contacting [email protected] or calling 855-209-7818
• Please allow up to 90 days for removal from mailing lists

6. Data Retention

The criteria used to determine our retention periods include the nature and sensitivity of the personalinformation, the purposes for which it is processed, applicable legal and regulatory requirements,contractual obligations, and our legitimate business needs.

We retain customer data as long as necessary to:‍

• Fulfill the purposes for which it was collected, including to provide our Services pursuant to anagreement with you.
• Maintain service and warranty records
• Comply with legal and tax obligations

Note: Customer and warranty data are retained for service continuity and legal compliance.

7. Childrens Privacy

Our services are not intended for or targeted to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided information, please contact us and we will delete it.

8. Your privacy rights

Depending on your state of residence, you may have certain rights under applicable state privacy laws.Please note that these rights are not absolute, may vary by state, and may be subject to limitations orexceptions under applicable law. Not all rights described below apply to all individuals, and we willprocess your request in accordance with the laws that apply to your jurisdiction subject to any lawfulverification procedures. Your Rights‍

• Right to Know / Access / Confirm Processing – You may have the right to confirm whetherwe process your personal information and to request access to the personal information wemaintain about you. Depending on applicable law, you may also have the right to request thatwe disclose:

• The categories of personal information we have collected about you.
• The categories of sources from which your personal information was collected.
• The business or commercial purposes for collecting or processing your personalinformation.
• The categories of third parties to whom we disclose personal information.
• The categories of personal information that we sold or shared about you for targeted advertising, and the categories of third parties to whom the personal information was sold or shared, by category of personal information.
• The specific pieces of personal information we have collected about you.

• Right to Data Portability – You may have the right to obtain a copy of your personalinformation in a portable and, to the extent technically feasible, readily usable format.
• Right to Delete – You may have the right to request that we delete personal information wehave collected from or about you, subject to certain exceptions.
• Right to Correct – You may have the right to request that we correct inaccuracies in the personal information we maintain about you, taking into account the nature of the personalinformation and the purposes of the processing.
• Right to Opt-Out of Sale, Sharing, or Targeted Advertising – You may have the right to opt out of selling, sharing, disclosing, or processing of your personal information for targetedadvertising as those terms are defined under applicable law
• Right to Opt-Out via Preference Signals – Where required by applicable law, we recognize browser-based opt-out signals, such as the Global Privacy Control (GPC), as a valid request toopt out of the sale of personal information and/or processing for targeted advertising, where applicable.
• Right to Withdraw Consent – Where we rely on your consent to process certain personal information (including sensitive personal information), where required and as defined by applicable law, you may have the right to withdraw that consent.
• Right to Obtain Information About Third Parties – In some states, you may have the right toobtain a list of specific third parties, or categories of third parties, and in some cases, specificthird parties, to whom we have disclosed your personal information.
• Right to Appeal – If we decline to act on your request, you may have the right to appeal ourdecision in accordance with applicable law. To submit an appeal, you may contact us using thecontact information provided below. We will respond to your appeal within the time required byapplicable law and inform you of any further rights available to you.
• Right to Non-Discrimination / Non-Retaliation – You may have the right not to receivediscriminatory or retaliatory treatment for exercising your privacy rights. Unless permitted byapplicable law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or adifferent level or quality of goods or services.

Opt-Out of Targeted Advertising

We do not process any personal information such as your name, address, or contact information fortargeted advertising. When we process your personal information for targeted advertising (as definedunder applicable laws), limited to your online identifiers, internet or network activity, IP address, andother browser data, you may exercise your right to opt-out of this processing by:

• Enabling a browser-based opt-out signal, such as the Global Privacy Control (GPC), where supported.
• Clicking the “Your Privacy Choices” link available on our Site; or
• Adjusting your cookie preferences through our cookie management tool [if applicable]

We will process opt-out requests in accordance with applicable law. You do not need to create an account with us or provide additional information to exercise your opt-out rights.

Please note that your opt-out choice is specific to the browser and device you use to access ourwebsite, and you may need to renew your preferences if you clear cookies or use a different browser ordevice.

Exercising Your Rights

To exercise the access, data portability, deletion, or other privacy rights described above, please submita request to us by:

• Email: [email protected]
• Phone: 855-209-7818
• Mail: Premier Home Pros, Attn: Privacy Request, 388 S. Main Street, Suite 340, Akron, OH44311

We will verify your identity using your name, phone number, ZIP code, and email address. Only you oran authorized agent (if and only as permitted under applicable law) that you authorize to act on yourbehalf, may make a verifiable consumer request related to your personal information. If you have anauthorized agent act on your behalf, we have the right to authenticate such agent’s authority to act.Without limiting the foregoing, the verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom wecollected personal information or an authorized representative.

We may not be able to respond to your request or provide personal information if we cannot verify youridentity or authority to make the request.

9. Social media and user content

Content you post on public pages or social platforms can be seen collected and used by others. Wemay display or repost public comments and content related to Premier Home Pros consistent withplatform terms.‍

10. Third party websites and embedded content

Our site may link to or include content from other sites and services such as maps videos and socialwidgets. Their privacy practices govern any information they collect.

11. International visitors

Our websites and services are intended for use in the United States. Information may be stored andprocessed in the United States and other countries which may have different data protection laws.
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12. Embedded Content and Third-Party Services

Our Site may incorporate content, such as videos, maps, or widgets, provided by third parties (forexample, Google Maps or YouTube). These third parties may collect data about how you interact withtheir content in accordance with their own privacy policies.

Google Maps – Use of Google Maps features and content is governed by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

YouTube – When you view or interact with embedded videos, YouTube may collect usage data asdescribed in the YouTube Privacy Policy.

Our Site may also contain links to third-party websites or applications that are not controlled by PremierHome Pros. We are not responsible for the privacy practices or content of these third-party sites. Weencourage you to review the privacy policies of any third-party sites you visit.

13. Changes to this policy

We may update this Privacy Policy. If we make material changes, we will post the updated version witha new effective date. Your continued use of our services after an update means you accept thechanges.

14. How to contact us
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Premier Home Pros
Attn: IT Compliance
388 S Main Street Suite 340
Akron OH 44311
Phone 855 209 7818