Privacy Policy

Last Updated: October 2025

Premier Home Pros respects your privacy. This Privacy Policy explains what information Premier Home Pros (“we” or “us”) processes, collects, stores, or shares when you and others visit and interact with our website at www.premier-homepros.com (collectively the “Site’).  

The Site is operated by Premier Home Pros, LLC and applies to our websites, forms, chats, emails, calls, text messaging programs, and any page where this policy appears. Our service providers may collect types of data and other information described in this Privacy Policy as a result of your access and use of the Site.

This policy may be revised at any time, including changes to our mobile messaging service provider platform. We may also provide other privacy notices on specific occasions when we are using your Personal Information in ways that differ from what we have described here, so that you are aware of how and why we are using such information and what your rights are with respect to such use.

By accessing or using our services, by accepting the Terms of Use, or by entering into any other agreement with Premier Home Pros that references this Privacy Policy, you agree to the practices described here.

1. Information we collect

We collect Personal Information through our Site to provide you with exemplary service. We may collect and save your name, email address, mailing address, and contact numbers. The content of texts and chats you send us and that we send you, and other detailed information may be collected in order to better serve you.  

A. Personal/Contact Information

Examples of how we may use your information:

• Name, email address, phone number, and zip code.

• Project details such as bathroom type, location, and preferences

• Information provided during design consultations or service appointments

• Payment or financing details where applicable

• Feedback, reviews, testimonials, or messages sent through our website, text, or social media

• Job applications or resumes submitted through our careers page

• Messages and content you send through forms chat email text or social media

B. Information collected automatically

Examples:

• Device and usage data such as IP address browser type operating system pages viewed time on page referring and exit page's approximate location and app or site interactions

• Cookies pixel tags and similar technologies used for site performance analytics and advertising measurement

• Call recordings and quality assurance notes for customer support and scheduling

C. Information from third parties

We collect personal information about you from third parties in connection with our Site.

• Service partners that we engage to perform portions of our Services or provide functionality or features made available through our Site like Lead Perfection (CRM).

• Advertising partners, including our online advertising networks and analytic vendors (like NextDoor).

• Social media platforms including Meta, LinkedIn, TikTok, Instagram, and YouTube.  

• Companies (like Five9) that facilitate emails, chats and text messages between you and us.

• Your contacts or friends who provide your information.

• Advertising and analytics vendors that help measure reach and improve relevance

2. How we use information

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Purpose Collected and Communication with You

We use your personal information to provide, support, and improve our remodeling services and customer experience. This includes processing design consultation requests, scheduling appointments, preparing quotes, managing projects, and maintaining service and warranty records.

We may contact you to:

• Confirm or update consultation and installation appointments

• Provide quotes, invoices, and warranty details

• Send service confirmations, billing reminders, and installation updates

• Respond to inquiries or customer service requests

• Deliver information or materials you request

• Send administrative, legal, or security notices

• You can opt out of promotional communications at any time by following the unsubscribe link in our emails or contacting [email protected]. We will still send essential service or warranty messages related to your project.

Service Quality Monitoring

• To ensure excellent service, calls with Premier Home Pros may be monitored or recorded, in accordance with applicable law, for training, quality assurance, and service improvement.

Text Messages and Phone Calls

• If you opt in to receive texts or calls, Premier Home Pros may send you automated or manual messages related to your project, scheduling, or promotional offers.

• Message and data rates may apply.

• Consent to receive marketing texts or calls is not required to make a purchase.

• Text STOP to opt out or HELP for assistance.

• SMS opt-in data and consent will never be shared or sold for marketing purposes.

• We may share text message data only with service providers who help deliver communications.

Evaluation and Improvement of Services

• We analyze collected information to evaluate and improve our products, services, marketing, and customer experience. This includes understanding customer preferences, enhancing our consultation process, and refining our digital experience.

• We may combine information collected through our Site, customer communications, and service records to provide a consistent and personalized experience.

Research, Analytics, and Advertising

• We use tools such as Google Analytics, Meta advertising services, and similar platforms to understand user behavior, measure marketing effectiveness, and deliver more relevant content and offers.

Mergers, Acquisitions, or Business Transfers

• In the event of a merger, acquisition, sale, or reorganization, your information may be transferred as part of that transaction and will remain protected under this Privacy Policy.

Legal, Regulatory, and Safety Purposes

• We may use or disclose your personal information when required by law or when necessary to protect our rights, property, customers, or employees.

With Your Consent

• We may use or share your personal information for other purposes with your express consent.

Will Premier Home Pros disclose the information collected to outside parties?

From time to time, we may make your personal information such as name, customer email address and postal address available to other businesses whose products or services might be of value to you. If you do not want us to share your information with other companies or organizations for their marketing purposes, please let us know by emailing us at [email protected].  

If you opt-out of promotional or newsletter emails from Premier Home Pros, we may continue to send you certain communications such as service announcements and administrative messages, relating to your remodeling project.  

3. How we share information

We use personal information to provide, support, and improve our remodeling services and to communicate with you. This includes processing design consultation requests, scheduling appointments, preparing estimates, managing projects, and maintaining customer service and warranty records.

• With Our Service Providers: We may share personal information with trusted service providers and vendors who perform functions on our behalf or support the operation of our business. These include website hosting, email and SMS delivery, data analytics, CRM management, payment processing, and customer service.  Example: Five9 facilitates text and chat communications. Example: Microsoft Power Automate supports automated email workflows. All service providers are contractually obligated to safeguard your information and use it only as necessary to perform their services.

• With Our Affiliates and Business Partners: Premier Home Pros may share limited personal information with its affiliates, related entities, or trusted business partners who assist with marketing, analytics, and operational support. All such affiliates and partners are bound by contractual obligations to protect your data and may only use it to support Premier Home Pros’ legitimate business operations. We do not sell or allow affiliates to use customer information for their own independent marketing or commercial purposes.

• With Third Parties for Marketing and Analytics Purposes: We may share aggregated or limited personal information with reputable third-party vendors to help deliver interest-based advertising, measure performance, and improve our marketing and user experience. For example, we use Google Analytics to better understand visitor behavior and preferences on our Site. These partners may use cookies or similar technologies to collect and analyze data about interactions with our website and advertisements.

• For Legal and Safety Reasons: We may disclose personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, respond to lawful requests, or protect the rights, property, and safety of Premier Home Pros, our customers, or others.

• With Your Consent or at Your Direction: We may share information with third parties when you direct us to do so or explicitly consent to the disclosure.

We do not sell personal information for money. We do not share text messaging originator opt in data or consent with third parties for their marketing or promotional purposes.  

Certain data used for analytics or targeted advertising may qualify as “sharing” under U.S. state privacy laws.

4. Cookies and similar technologies

We use cookies, tags, and pixels to understand how visitors interact with our site and ads.

• Essential cookies to operate the site and keep it secure:  These are cookies that are required for the operation of the Services. For example, these cookies are required to identify irregular website behavior, prevent fraudulent activity, and improve security. They also allow users of the Services to make use of its functions. Without these cookies, features and services you have requested will not be able to be provided.

• Functional cookies to remember preferences and enhance features: These cookies allow us to offer you enhanced functionality when accessing or using the Services. This may include to remembering choices you make, for example, remembering your preferences or settings, remembering if you reacted to something on or through the Services so that you are not asked to react to it again, remembering if you have used any feature of the Services before, remembering your username or preferences, remembering if you have used any feature of the Services before, restricting the number of times you are shown a particular advertisement, and enabling social media components. If functional cookies are disabled, various functions of the Services may be unavailable to you or may not work the way you want them to.

• Performance cookies to understand usage and improve the site: These cookies assess the performance of the Services, including as part of our analytic practices to help us understand how visitors use and interact with the Services, for example, which pages on our websites users visit most often. These cookies also enable us to personalize content and remember your preferences. These cookies help us improve the way our websites work and provide a better, personalized user experience.

• Advertising cookies to measure campaigns and show more relevant ads: These cookies record your visits to the Services, the pages you visit on our websites, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a particular website. We and our third-party advertising platforms or networks may use this information to make the Services and its content more relevant to your interests.

Most browsers automatically accept cookies. You can control cookies in your browser. If you disable cookies some features may not work. Do Not Track browser settings may not affect our practices.

5. Marketing communications

You can opt out of promotional emails at any time by using the unsubscribe link in the email. We may still send non-marketing messages such as appointments or service notices.

SMS and MMS

When you provide your mobile number, you may receive text messages about scheduling, updates, or promotional offers.

• Message frequency varies; message and data rates may apply

• Text STOP to unsubscribe or HELP for assistance

• Consent to receive marketing texts is not a condition of purchase

• SMS opt-in data and consent will never be shared with third parties for marketing

Direct Mail Marketing

We occasionally send promotional mailers or special offers.

• You may opt out by contacting [email protected] or calling 855-209-7818

• Please allow up to 90 days for removal from mailing lists

6. Data security and retention

We implement administrative, physical, and technical safeguards to protect your personal information. While no system is 100% secure, we continuously monitor and enhance our security posture. We retain customer data as long as necessary to:

• Fulfill the purposes outlined in this Policy

• Maintain service and warranty records

• Comply with legal and tax obligations

If data is no longer needed, it is securely archived or deleted.

Note: Customer and warranty data are retained for service continuity and legal compliance.

7. Children’s Privacy

Our services are not targeted to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided information, please contact us and we will delete it.

8. Your privacy rights (U.S. State Disclosures)

Residents of California, Colorado, Connecticut, Virginia, Florida, Indiana, Kentucky, Maryland, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, West Virginia, and Wisconsin have specific rights described below.

Your Rights

• Right to Know / Access – Request details about the personal information we collect or disclose.

• Right to Delete – Ask us to delete personal information, subject to legal exceptions.

• Right to Correct – Request correction of inaccurate personal data.

• Right to Opt-Out – Opt out of the sale or sharing of data used for targeted advertising.

• Right to Appeal – If your request is denied, you may appeal the decision.

• Right to Non-Discrimination – Exercising privacy rights will not affect the services you receive.

Exercising Your Rights

You can make a verifiable privacy request in any of the following ways:

• Email: [email protected]

• Phone: 855-209-7818

• Mail: Premier Home Pros, Attn: Privacy Request, 388 S. Main Street, Suite 340, Akron, OH 44311

We will verify your identity using your name, phone number, ZIP code, and email address. Authorized agents may submit requests on your behalf with proof of authorization.

9. Social media and user content

Content you post on public pages or social platforms can be seen collected and used by others. We may display or repost public comments and content related to Premier Home Pros consistent with platform terms.

10. Third party websites and embedded content

Our site may link to or include content from other sites and services such as maps videos and social widgets. Their privacy practices govern any information they collect.

11. International visitors

Our websites and services are intended for use in the United States. Information may be stored and processed in the United States and other countries which may have different data protection laws.

12. Accuracy and Information Security

We take reasonable steps to help ensure that the personal information we collect is relevant to the purposes for which it is used and that it is accurate, complete, and up to date. You are responsible for providing current and correct information when communicating with us or using our services.

Premier Home Pros is committed to protecting your personal information. We employ reasonable and appropriate administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These safeguards include secure systems, limited-access facilities, and encrypted communications where applicable.

While we strive to protect your information, no storage system or data transmission is completely secure. We cannot guarantee that unauthorized access or disclosure will never occur. If you believe the security of your personal information has been compromised, please contact us immediately using the information in the “How to Contact Us” section below.

13. Embedded Content and Third-Party Services

Our Site may incorporate content, such as videos, maps, or widgets, provided by third parties (for example, Google Maps or YouTube). These third parties may collect data about how you interact with their content in accordance with their own privacy policies.

Google Maps – Use of Google Maps features and content is governed by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

YouTube – When you view or interact with embedded videos, YouTube may collect usage data as described in the YouTube Privacy Policy.

Our Site may also contain links to third-party websites or applications that are not controlled by Premier Home Pros. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to this policy

We may update this Privacy Policy. If we make material changes, we will post the updated version with a new effective date. Your continued use of our services after an update means you accept the changes.

15. How to contact us

Premier Home Pros
Attn: IT Compliance
388 S Main Street Suite 340
Akron OH 44311
Phone 855 209 7818

Only you or an authorized agent (if and only as permitted under applicable law) that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you have an authorized agent act on your behalf, we have the right to authenticate such agent’s authority to act. Without limiting the foregoing, the verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

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